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http://www.careerinfonet.org/occ_rep.asp?printer=true&id=1&next=occ_rep&level=&optstatus=000100001&stfips=&jobfam=53&nodeid=2&soccode=532031 Occupation Profile

цитата:

FLIGHT ATTENDANTS

Occupation Description

Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.

Knowledge, Skills, and Abilities

The most important knowledge, skills, and abilities (KSAs) are listed for Flight Attendants.

Knowledge:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Skills:

Speaking - Talking to others to convey information effectively.
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination - Adjusting actions in relation to others' actions.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities:

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity - The ability to speak clearly so others can understand you.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition - The ability to identify and understand the speech of another person.

Source: Occupational Information Network: Flight Attendants.

Tools and Technology

Flight Attendants View Detailed Report

Tools:

Aircraft escape or ejection systems - Emergency exit doors and windows, Evacuation slides, Slideraft packs, Window exit escape ropes
Aircraft oxygen equipment - Chemical oxygen generators, Portable oxygen equipment, Protective breathing equipment, Supplemental oxygen systems
Cool containers - Refreshment carts, Refrigeration units, Storage compartments
Life vests or preservers - Flotation seat cushions, Life preservers
Lifeboats or liferafts - Emergency rafts, Sliderafts

Technology:

Calendar and scheduling software - AD OPT Altitude, Arkitektia Flight Itinerary, Bid Assistant, SBS International Maestro Suite, ValtamTech Flight Crew Log
Computer based training software - IBM Lotus LearningSpace

Source: Occupational Information Network: Flight Attendants